Refunds

30-day returns
We have a 30-day return policy: you have 30 days after receiving your item to request a return. At our discretion we may accept returns after 30 days for store credit with a 10% restocking fee.

To be eligible, the item must be in the same condition you received it, unused, with tags where supplied, and in its original packaging. You will need the receipt or proof of purchase.

How to start a return
Email info@agdrone.au or call 1800 376 631 before you send anything back. Approved returns go to:

AgDrone.au
1/17 Hawker Road
Taminda NSW 2340

If we accept the return we will send instructions (and a label where we agree to cover return freight). Items sent back without a return request may not be accepted.

Damages and issues
Inspect the order when it arrives. Contact us straight away if an item is defective, damaged, or wrong so we can sort it.

Exchanges
The fastest path is to return the item you have; once that return is accepted, place a separate order for the replacement.

Refunds
We will tell you when we have received and inspected the return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days (your bank may take longer to show it). If more than 15 business days have passed since approval, contact info@agdrone.au.

Aircraft, generators, opened chemical-contact parts, and custom builds may sit outside this 30-day window — we will say so on the quote or order.